Hotelyzer - Reservations & Revenue Management
EXHIBITOR
IOO% HOTEL SHOW 2025
SECTION
SERVICES & TECHNOLOGY
BOOTH
12
Reservations Management
At Hotelyzer, we provide comprehensive reservations management services, ensuring the flawless operation of your reservations department and the utmost satisfaction of your guests.
Our goal is effective reservations management, proper client handling, and secure payment processing from guests, ensuring the smooth operation and growth of your business.
Reservations Management Services
Complete Reservations Management:
- Management of reservations across multiple channels (Booking.com, Expedia, Airbnb, etc.).
- Real-time updates via Channel Manager and PMS.
- Direct communication with guests through email, phone, and WhatsApp.
Customer Relationship Management:
- Professional and prompt handling of guest inquiries.
- Enhancing the guest experience to increase positive reviews and ratings.
Reservations & Payments Flow:
- Secure and fast payment processing.
- Management of direct bookings through your website.
- Handling invoices and financial transactions.
At Hotelyzer, we combine expert knowledge with state-of-the-art tools to deliver exceptional reservations management, helping your business stand out.
Specifications
- Highly trained staff with experience in reservations management and customer service.
- Focus on excellent communication and creating a positive guest experience.
- Ability to handle complex requests and resolve issues professionally.
- Continuous team training on new hospitality trends, service techniques, and reservation tools.
- Immediate response to guest inquiries and requests via multiple communication channels (phone, email, WhatsApp).
- Daily monitoring of reservations with timely updates on changes or cancellations.
- Emphasis on friendliness, empathy, and understanding guest needs.
